Plain language is the use of simple, common words, short sentences and helpful graphics to provide information and improve communication. Regardless of someone’s educational or professional background, health information can be complex, overwhelming, and difficult to understand. It’s important to ask clients how they would like information communicated. And since we can't tell whether a client will understand the information we provide, it’s important to use plain language with all clients and present information in ways that improve their understanding and ability to act on information.
Tips for communicating clearly: