Teach-back is an effective approach to improve communication and understanding between clients and care providers, including doctors, nurses, front desk staff, and others. After explaining something, ask your client to teach it back to you in their own words. This isn’t a test, it’s a way to ensure you’ve explained the information clearly, so you have an opportunity to rephrase or clarify information. Care providers can also use Teach-back to confirm they have understood something the client has explained.
Here are some examples of non-shaming questions that you can ask clients to help determine their understanding:
Helpful Teach-back Tips: