Cultural Humility

Cultural Humility

Battling Biases with the 5Rs of Cultural Humility Outlines a simple tool for care providers to incorporate cultural humility into their practice.

Cultural Humility: People, Principles and Practices (Chávez, 2012) A thirty minute documentary that explains what cultural humility is and why it is needed.

Cultural Safety and Cultural Humility Webinar Series First Nations Health Authority and BC Patient Safety & Quality Council cultural safety and cultural humility webinar action series supports the development of tools and skills on how to be effective allies for advancing cultural safety and humility and what health service staff and allies can do to understand and integrate this work into their practice or interaction with First Nations and Aboriginal Clients.

Culturally Sensitive Care Practice Guidelines (College of Nurses of Ontario, 2009) Practice guidelines which outline elements of providing culturally sensitive care, including self-reflection, exploring culture and beliefs, and working with interpreters.

Indigenous Cultural Competency (ICC) Online Training Program (Provincial Health Services Authority) A training program to increase knowledge, enhance self-awareness and strengthen the skills for those working directly and indirectly with Aboriginal people.

Policies, Programs, and Strategies to Address Aboriginal Racism: A Canadian Perspective (National Collaborating Centre for Aboriginal Health, 2014) A paper that explores how policies, programs, and strategies attempt to address Aboriginal racism at interpersonal and institutional levels.

Health Literacy

Health Literacy

11 Tips to Improve Patients' Health Literacy 11 minute podcast with tips and advice on improving patients' health literacy.

Agency for Healthcare Research and Quality (AHRQ) Health Literacy Resources The AHRQ has information, toolkits, articles, podcasts, videos and other resources to help care providers and organizations to support health literacy. The site includes a Communication Self-Assessment Tool (2015), which care providers can use to examine their communication with clients.

Clear & Simple (National Institutes of Health) Tips for creating clear written materials

Health Literacy Basics for Health Professionals (Vancouver Coastal Health) Video outlines steps health professionals can take to support the health literacy of clients.

Health Literacy Innovations Webinars Free health literacy education webinars.

Health Literacy Universal Precautions Toolkit, 2nd Edition. (Agency for Healthcare Research and Quality, 2015) The Toolkit describes universal health literacy precautions and aims to help health care settings to reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.

Just Plain Clear (UnitedHealth Group) A glossary of health care terms with simpler alternative definitions

Messages for all voices: Integrating Cultural Competence and Health Literacy in Health Materials, Forms and Signage (Nova Scotia Department of Health, 2010) Assessment guides and practical tools to create appropriate and understandable health materials, forms and signage.

Toolkit for Making Written Material Clear and Effective (Centers for Medicare & Medicaid Services) The Toolkit provides a set of tools to help care providers make written material easier for people to read, understand, and use.




LEARN Communication Model (Berlin & Fowkes, 1983) A one page explanation of the acronym and model from the Ohio State University Medical Center.

Mind the Gap! Developing Skills to Navigate Cultural Issues with Newcomers Children, Youth and Families (Vo and Mayhew, 2014) Webinar provides advice on knowing your biases, understanding acculturation and working with interpreters. Discusses elements of culture and how culture affects health and health care. Describes the LEARN model.


Always Use Teach-back! Training Toolkit Toolkit to help health professionals learn to use Teach-back to support clients and families.


Better Communication, Better Care: Provider Tools to Care for Diverse Populations (Health Industry Collaborative Effort, 2010) Tips for supporting cross-cultural communication, including the D.I.V.E.R.S.E. mnemonic and working with interpreters.


The SHARE Approach Demonstrates the SHARE Approach and links to related tools.

Working with Interpreters

Working with Interpreters and Culture Brokers (Multicultural Mental Health Resource Centre) Guidelines from several sources for working with interpreters and cultural brokers in mental health settings.

What you may not know about working with interpreters: considerations for a successful client session Relevant considerations and tips for service providers when working with interpreters.

Using Interpreters in Healthcare Settings Tips and suggestions for working with interpreters before, during and after a medical visit from Caring for Kids New to Canada.